Shipping policy
Ocean Explorer Mail delivers worldwide and ships from Ocean Explorer Guild HQ in Queensland, Australia. We use standard letter delivery via Australia Post, which means letters are not tracked.
All letters are posted on the 1st of each month. If the 1st falls on a weekend or public holiday, your order will be sent on the next business day.
Orders placed by the last day of the month will be included in the next month’s postage. Orders placed on or after the 1st of the month will begin with the following month’s regular shipment.
How long will it take?
Delivery times vary by country and postal service. Current estimated delivery times for select countries:
- Australia: 3-6 business days
- USA/Canada: 15+ business days
- UK: 15+ business days
- New Zealand: 15+ business days
Incorrect shipping address
It is your responsibility to ensure your shipping address is correct and kept up to date in your account dashboard. If an incorrect shipping address was provided, and the parcel was delivered to that address, we are unable to offer refunds. Please double-check your address at checkout to avoid this issue. If you need to change your shipping address, please contact us at info@oceanexplorermail.com.
Delayed or lost orders
While we are not liable for international or local postal service delays or losses, if your letter hasn’t arrived more than a week past the delivery timeframe listed above, please reach out to us at info@oceanexplorermail.com. We're happy to help and will resend any missing letters if needed.